# Unity4

> Unity4 is a contact centre outsourcing and technology company delivering not-for-profit fundraising, commercial contact centre services, and the proprietary RapportCMS SaaS platform. Founded in 2000, Unity4 operates across Australia, New Zealand, the United Kingdom, the USA and Fiji, powered by experienced, mature, home-based agents. Tagline: "Good Conversations. Better Outcomes."

## About

Unity4 (legal entity: Unity4 Holdings Pty Ltd) pioneered the home-based contact centre model. Rather than relying on young, transient, office-based staff, Unity4 deliberately recruits mature agents (typically aged 35–60) who work from home and bring real-world experience in sales, customer service, healthcare, finance and community sectors. This results in better conversations, higher workforce retention, and stronger outcomes for clients.

Key facts:
- Founded: 2000
- 800+ home-based agents
- 120+ organisations served
- 250+ active projects
- 7,500+ RapportCMS users globally
- Territories: Australia, New Zealand, United Kingdom, USA, Fiji

## Services

- **Not-for-Profit Fundraising**: Outsourced fundraising for charities — regular giving acquisition, bequest & legacy programs, lottery management, inbound call management, and donor stewardship.
- **Commercial Contact Centre Services**: Inbound and outbound contact centre outsourcing for commercial organisations — customer service, sales, retention and inbound call management.
- **RapportCMS Technology Platform**: Unity4's proprietary contact centre platform, available as a SaaS solution. Features a browser-based agent desktop (no installed software or separate softphone required), dynamic scripting, predictive dialling, real-time dashboards, AI coaching with closed-loop tracking, voice analytics, workforce management, and local support.

## Contact

- General enquiries: info@unity4.com
- Careers / recruitment: recruitment@unity4.com
- Australia: 1300 886 489 — PO Box 725, West Ryde NSW 1685
- New Zealand: 0800 003 039 — PO Box 106494, Auckland City 1143
- United Kingdom: 0808 531 0850 — SE211 e-Innovation Centre, University of Wolverhampton, Telford TF2 9FT
- USA & Fiji: info@unity4.com

## Links

- Homepage: https://www.unity4.com/
- Careers / Join our team: https://www.unity4.com/join-our-team.html